Windows 7 or Windows 8 (Please Perform Windows Update before sending your laptop to PRUONE Service Desk for servicing)
Internet Explorer (version 11) and Safari (on iPad with iOS 9 and iOS 10)
MiSign (Please contact PRUONE Service Desk for installation)
Adobe Reader 11.0.2
If you are planning to buy a new computer, you may wish to call us to see if the model you have in mind is one that has reported compatibility issue on PRUONE and Encryption.
For assistance from PRUONE Service Desk to perform the laptop encryption on your behalf, please note the following:
Back up your files before bringing in your laptop to PRUONE Service Desk office.
Bring along the laptop AC adapter.
The turnaround time to complete the end to end laptop encryption is estimated to be around
3-5 working days, depending on your computer speed and hard disk size.
Procedure for Lost or Stolen Electronic Sales Device
In view of the heightened regulatory requirement on information security, data protection and the security of client's confidential information, please ensure that all confidential information in your electronic sales devices (including but not limited to desktop computers, laptops and iPads) are not compromised through loss, theft or unauthorized access.
In the event that your electronic sales device is lost or stolen, please report the incident to your immediate Agency Leader/Supervisor and PACS PRUONE Service Desk as soon as possible. We would also suggest that you make a police report.
Please go to this link when our PRUONE Service Desk staff need to access your laptop:www.logmein123.com.
Click here to download LogMeIn Rescue User Guide for Laptop.
For iPad remote support, please download the User Guide:
Click here to download LogMeIn Rescue User Guide for iPad.