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  Security Update
  "POODLE" Vulnerability in Secured Sockets Layer 3.0 (SSL 3.0)
Description

A vulnerability known as "POODLE" (Padding Oracle On Downgraded Legacy Encryption) has recently been discovered on SSL 3.0 used by older versions of web browsers such as Internet Explorer 6 and below. SSL is used to establish an encrypted link between a website and a web browser to keep the customer's credentials and transactions secure.

With the "POODLE" vulnerability present on SSL 3.0, an attacker can exploit this vulnerability to obtain users' cookies and compromise users' accounts.
How to protect yourself from this?

We recommend everyone to download and install the supported versions of Internet Explorer (version 8, 9, 10 and 11) and Safari (on iPad with iOS7 and iOS8) to ensure a safe and secure online experience while accessing Prudential websites.

Prudential websites have layered security controls such as 2FA, OTP that keeps your transactions secure. For added security, we will not be supporting the now insecure SSL3 protocol from 17 May 2015. Older versions of web browsers such as Internet Explorer 6 will no longer be able to access Prudential websites.
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  Guide To SFATM
  What Is "Secure" Mode?
Prudential provides you with the option of encrypting your login information by using the "secure mode". When you login using secure mode, you are using the industry-standard Secured Sockets Layer (SSL) encryption technology to protect the information you transmit.

Secure mode is not supported by all browsers. You may need to download the latest version of Microsoft Internet Explorer or Netscape Navigator or upgrade your browser to take advantage of secure login.

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  Problems Logging Into SFATM?
Here are some of the common reasons for an unsuccessful login:
  • Your Login ID (NRIC/Passport Number) may have been entered incorrectly.
  • Your Internet connection may be down.
  • Your PIN may have been entered incorrectly.
  • Your PIN may have expired (you have not logged in for the past 3 months).
  • Your OTP may have been entered incorrectly.
  • Your OTP may have expired (you have passed the 2 minutes timeframe).
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  Internet Browser Support
Financial Consultants can view the SFATM website on:
  • Internet Explorer (version 8, 9, 10 and 11) and Safari (on iPad with iOS7 and iOS8)
For an enhanced view of our website, it is recommended that you have the Macromedia Flash Player.

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  Screen Resolution Support
The SFATM website is designed for both 800x600 and 1024x768 screen resolution. You can set the screen resolution by following the steps below:
  • Right-click and select "Properties".
  • Click on "Settings" tab.
  • It is recommended that you set your resolution (Desktop Area) to 1024x768.
  • Click "OK".
For an enhanced view of our site, it is recommended that you have the Macromedia Flash Player.

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  Make SFATM My Home Page
Steps to make SFATM website as your default home page:

For Internet Explorer Users

    Step 1: Click here to set my browser to the following default website address "http://www.prudential.com.sg/sfa"

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  Bookmark SFATM Website
Steps to bookmark the SFATM website:

For Internet Explorer Users

    Step 1: Go to SFATM Home page

    Step 2: Click on "Favourites"

    Step 3: Click on "Add To Favourites..."

    Step 4: Click on "OK" button

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