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  Guide To SFATM
  What Is "Secure" Mode?
Prudential provides you with the option of encrypting your login information by using the "secure mode". When you login using secure mode, you are using the industry-standard Secured Sockets Layer (SSL) encryption technology to protect the information you transmit.

Secure mode is not supported by all browsers. You may need to download the latest version of Microsoft Internet Explorer or Netscape Navigator or upgrade your browser to take advantage of secure login.

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  Problems Logging Into SFATM?
Here are some of the common reasons for an unsuccessful login:
  • Your Login ID (NRIC/Passport Number) may have been entered incorrectly.
  • Your Internet connection may be down.
  • Your PIN may have been entered incorrectly.
  • Your PIN may have expired (you have not logged in for the past 3 months).
  • Your OTP may have been entered incorrectly.
  • Your OTP may have expired (you have passed the 2 minutes timeframe).
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  Internet Browser Support
Financial Consultants can view the SFATM website on:
  • Internet Explorer 5.5 or higher.
For an enhanced view of our website, it is recommended that you have the Macromedia Flash Player.

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  Screen Resolution Support
The SFATM website is designed for both 800x600 and 1024x768 screen resolution. You can set the screen resolution by following the steps below:
  • Right-click and select "Properties".
  • Click on "Settings" tab.
  • It is recommended that you set your resolution (Desktop Area) to 1024x768.
  • Click "OK".
For an enhanced view of our site, it is recommended that you have the Macromedia Flash Player.

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  Make SFATM My Home Page
Steps to make SFATM website as your default home page:

For Internet Explorer Users

    Step 1: Click here to set my browser to the following default website address "http://www.prudential.com.sg/sfa"

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  Bookmark SFATM Website
Steps to bookmark the SFATM website:

For Internet Explorer Users

    Step 1: Go to SFATM Home page

    Step 2: Click on "Favourites"

    Step 3: Click on "Add To Favourites..."

    Step 4: Click on "OK" button

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